employmagic

Services

Dedicated specialists across six areas. Tell us the work that is taking your time and we will match the person.

Operations and Back Office

The day to day runs smoothly, so you can focus on growth.

Back office and operations support that keeps the business moving, from daily admin and scheduling to projects delivered on time.

What our specialists take on

Daily operations

  • Process management and team coordination
  • Back office admin: records, filing and data upkeep in your systems
  • Calendar, communications and document management
  • Reporting and operational oversight
  • Inbox management and email sorting
  • Client onboarding support
  • Dispatch and job scheduling

Projects

  • End to end project planning and execution
  • Stakeholder coordination and communication
  • Timeline management and milestone tracking
  • Risk identification and mitigation

Roles

  • Executive AssistantFrom $16/hr
  • Operations ManagerFrom $15/hr
  • Project ManagerFrom $26/hr
  • Administrative AssistantFrom $12/hr
  • Dispatcher and SchedulerFrom $12/hr
  • Client Onboarding SpecialistFrom $13/hr
  • HR AdminFrom $13/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

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Subject Matter Specialists (and Data Labeling)

If you're in the world of AI, we'll get people to train AI for you.

Subject Matter Specialists with a background in your field, and Data Labeling Specialists, who review, label and prepare the data your AI learns from.

What our specialists take on

  • Subject matter review from specialists with a background in your field
  • Reviewing and rating AI outputs against your guidelines
  • Data labeling and annotation for AI and machine learning: text, images, audio and video
  • Quality checks and spot audits on labeled data
  • Data entry, cleaning and enrichment
  • CRM and database cleanup, including removing duplicates

Roles

  • Subject Matter SpecialistFrom $13/hr
  • Data Labeling (Subject Matter Specialist)From $13/hr
  • Data Entry SpecialistFrom $9.50/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

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Customer Support

Every customer answered, without growing your US headcount.

Answer your customers and keep tickets moving while your team focuses on the work.

What our specialists take on

  • Tier 1 customer support and ticket management
  • Email, live chat and phone support, following your policies
  • Escalating issues to your team by priority
  • Follow ups to confirm an issue is resolved
  • Keeping customer records in your CRM accurate
  • Turning common questions into help center articles
  • Order and appointment scheduling support

Roles

  • Customer Service RepFrom $9.50/hr
  • Live Chat and Email Support AgentFrom $9.50/hr
  • Technical Support Rep (Tier 1)From $12/hr
  • Customer Success AssociateFrom $12/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

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Marketing and Sales

A fuller pipeline, without pulling your closers off calls.

Marketing Analysts and SDRs who keep campaigns and outreach on schedule.

What our specialists take on

  • Lead research, list building and prospecting
  • Outreach and appointment booking, following your scripts and guidelines
  • CRM upkeep in tools like HubSpot
  • Email campaigns and social media scheduling, sent after your approval
  • Campaign and pipeline reporting
  • Drafts of blog and social posts for your review

Roles

  • Marketing AnalystFrom $17.75/hr
  • SDRFrom $12/hr
  • Appointment SetterFrom $10.75/hr
  • Lead Generation SpecialistFrom $12/hr
  • Social Media and Email Marketing AssistantFrom $13/hr
  • Content WriterFrom $14.25/hr
  • Marketing Operations SpecialistFrom $17.75/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

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Finance and Accounting

Close the books on time, without the overtime.

Accounting Assistants and Bookkeepers who keep your books current and your payments moving.

What our specialists take on

  • Bookkeeping and transaction recording in your accounting software
  • Accounts payable and receivable support: invoice processing, payment posting and collection reminders
  • Bank and credit card reconciliations, prepared for your review
  • Payroll processing support, with final approval by your team

Roles

  • Accounting AssistantFrom $13/hr
  • BookkeeperFrom $13/hr
  • AP/AR SpecialistFrom $13/hr
  • Payroll AssistantFrom $13/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

Our specialists work under your direction. Your team or your licensed advisors review and approve all financial, tax and legal decisions.

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Process Engineering

Repetitive work automated, and documented so it stays fixed.

Process assessment, SOP design and a roadmap for smarter operations.

What our specialists take on

  • Process audit and workflow documentation
  • SOP development for core operations
  • AI readiness assessment
  • Phased implementation roadmap
  • Building and maintaining automations in tools like n8n, Zapier and Make
  • Connecting your CRM and other tools
  • Testing and monitoring automations so they keep running

Roles

  • Process EngineerFrom $23.75/hr
  • Automation Specialist (n8n, Zapier, Make)From $23.75/hr
  • Process AnalystFrom $21.25/hr

Starting hourly rates for full time specialists, 40 hours a week. See pricing.

Let's Talk

Not sure where to start?

Tell us what you need. We will recommend roles and a team structure, and have your team started in about a week.

Let's Talk