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Practical articles, case studies and guides on building a team that works.
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Client story · Startups
How a K 12 education technology company grew its grading team from one to thirty
A K 12 education technology company came to us with a grading backlog. Eight months later, thirty specialists work with them, and its scoring team grades at least 16,000 student assignments a week.
Article · General
Automation teardown: the weekly timesheet
What a timesheet automation does step by step, what a person still owns, and the hours it can give back for a 40 person team.
Explore by topic
Articles
Costs, comparisons and how to decide what to hand off.
Article2 min read
Automate this role or offshore it?
Most roles are a mix of tasks a machine handles well and tasks that need a person. How to split them, and why the best answer is often both.
Article3 min read
Automation teardown: the weekly timesheet
What a timesheet automation does step by step, what a person still owns, and the hours it can give back for a 40 person team.
Article2 min read
EOR, BPO or dedicated specialists?
Three ways to build a team offshore, and what each one leaves to you: finding the person, managing them, and controlling the work.
Article3 min read
What offshore staffing really costs
A US hire costs more than the salary, and offshore staffing costs more than the hourly rate. How to compare the two honestly, with a worked example.
Article5 min read
Philippines vs the rest of the world: where to build your offshore team
Time zone, English and cost decide where offshore work fits best. Here is how the Philippines compares with Latin America, India and Eastern Europe, role by role.
Case studies
What we did, and how we staff your kind of business.
Client story5 min read
How an AI startup could build a training data team without slowing down its engineers
A 15 person AI company adds five specialists to label and review its training data, and saves about $155,200 a year.
Client story5 min read
How a dental group with four locations could keep insurance claims moving and every call answered
A dental group adds six specialists for insurance follow up, patient calls, recall visits and staff paperwork, and saves about $217,100 a year.
Client story6 min read
How a home services company could answer every call and keep its technicians booked
A heating and plumbing company with 30 technicians adds five specialists for dispatch, calls, scheduling and bookkeeping, and saves about $180,000 a year.
Client story6 min read
How a boutique marketing agency could take on more clients without adding US salaries
A 12 person agency adds five specialists for content, social media, campaign operations and lead generation, and saves about $224,200 a year.
Client story6 min read
How a PE backed services platform could run five acquired companies on one back office
A commercial services company built from five acquisitions adds five specialists to run payroll, HR and operations as one documented process, and saves about $247,300 a year.
Client story5 min read
How a family medicine practice could work through its billing backlog and keep the phones answered
A busy practice adds three specialists for claims follow up, chart data entry and patient calls, and saves about $111,300 a year.
Client story4 min read
How a K 12 education technology company grew its grading team from one to thirty
A K 12 education technology company came to us with a grading backlog. Eight months later, thirty specialists work with them, and its scoring team grades at least 16,000 student assignments a week.
Client story5 min read
How a 20 person accounting firm could take busy season pressure off its partners
A regional CPA firm adds four specialists for preparation, bookkeeping and admin, and saves about $154,000 a year.
Client story6 min read
How a PE backed distributor could take $423,000 a year out of back office costs
A six location distributor in a private equity hold centralizes AP, AR, the order desk and payroll with eleven specialists, and saves about $423,000 a year.
Client story6 min read
How a Series A startup could take support and onboarding off its founders
A 25 person B2B software company adds four specialists across support, sales and onboarding, and saves about $146,000 a year.
Team story5 min read
The team behind Curated: from a San Francisco startup to a $330 million acquisition
About half of the employmagic team helped build Curated, the expert shopping marketplace Flip acquired for $330 million in stock in 2024. What we did there, and what we brought with us.
Guides
Step by step help for the work you want off your plate.
Guide3 min read
Never miss a call: setting up dispatch and scheduling cover for a home services company
For owners of plumbing, HVAC, electrical, cleaning and other field service companies: how to cover phones, booking and dispatch through your business hours, what to write down first, and what to measure.
Guide3 min read
Your first offshore hire: what to hand off first and how to onboard them in a week
For founders: how to pick the first work to hand off, what to have ready before day one, and a one week onboarding plan that gets your specialist working on their own.
Guide3 min read
Front desk relief: which admin work a remote team can take on, and what stays in house
For practice managers and owners: how to sort front desk and billing work into what a remote team can handle and what stays with your staff, how to set up access, and what to measure.
Guide3 min read
Managing a dedicated offshore specialist: the first 30 days
What you direct, what we handle, and a week by week plan for the first month with a new dedicated specialist, so the work is running well by day 30.
Guide3 min read
A 100 day back office plan: what to automate, what to staff and how to show it to the board
For PE operating partners and portfolio COOs: a 100 day plan to take cost out of one back office function, decide what to automate and what to staff, and report the savings in terms the board recognizes.
Guide3 min read
How to write SOPs your offshore team can actually follow
A practical way to write standard operating procedures that a remote team can follow without asking you every day: what to include, a simple template, and how to keep them current.
Guide3 min read
Automation for accounting firms: where to start
Five places an accounting firm can automate first, what stays with your licensed staff, and a four week plan to start.
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